Shipping and Returns

All of our shipments in the USA are through the USPS and the rate charged per shipment is based on weight and/or a flat rate amount. The charge for shipping is what we are charged to ship your product to you with no additional handling fees. On occasion we may offer free shipping promotions, all free shipping promotions are based on regular rate mail and not priority. 

Delayed Orders
All of our products are handemade in the USA and on rare occasions we may run out of a certain soap scent due to high order volume, generally all orders are shipped out within 3 to 5 business days of order but if we have a delay we will let you know. Generally, you will receive your item within 7 to 14 business days. If an order is placed on a Friday afternoon it may not be processed for shipment until the following Monday. We do not ship on weekends or national holidays.  

Due to the nature of personal care items we cannot accept returns of open or used products. If your package arrives damaged please take a photo of it and email it to us at and we will provide instructions for refund/return.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 511 Honey Locust Ct Maineville Ohio US 45039.

To return your product, you should mail your product to: 511 Honey Locust Ct Maineville Ohio US 45039

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.